Understanding Boxhub's 30-Day Money-Back Guarantee
At Boxhub, our goal is to provide you with the best containers for all your needs. We have complete faith in our products, and that’s why we have implemented a 30-day money-back guarantee policy. However, as with most things, there are a couple of details we should go over.
The Basics:
If you change your mind about your container within 30 days of the day you purchased your unit, that's okay! We'll arrange a refund for you. However, there are a couple of costs we can't cover, and here's why:
The Deductions:
- Shipping Costs: When you order from us, we rely on our trucking partners to handle the delivery. These folks charge based on distance, so when they drop off or pick up a container, there's a cost involved. Unfortunately, these delivery and return fees will need to come out of the refund.
- $100 Cancellation Fee: This helps us manage some back-end logistics and admin tasks when a return occurs.
An Example:
Suppose you buy a container, and the delivery charge is $500. If, later on, you decide to send it back, here's how the refund would look:
Total of Original order: $2500
- Container Cost: $200
- Delivery Charge: -$500
- Return Fee: -$500
- Cancellation Fee: -$100
- Total Refund: $1400
In this case, you'd receive a refund of $1400
Why These Deductions?
Our top priority is to maintain customer satisfaction, but we also have to take into account our operational costs. Our valuable trucking partners, who are crucial to our service, have their own charges associated with their work. By factoring in these expenses, we can continue to offer competitive prices to our customers.
In Conclusion:
At Boxhub, transparency is key. Our 30-day money-back guarantee is a testament to the trust we place in our products and the respect we have for our customers.
Questions or concerns? Give us a shout at support@boxhub.com
Related Article: What does my warranty cover?